WRITTEN OR VERBAL INSTRUCTION TO COMMENCE WORK IN RECEIPT OF A QUOTATION, CONSTITUTES A CONTRACT AND MEANS ACCEPTANCE OF TERMS, CONDITIONS AND PAYMENT REQUIREMENTS AS WRITTEN BELOW.
Product Warranties:
All warranties are limited to those offered by the manufacturers of the products used. Carters Pressure Washing makes no additional warranties. If you ever have a concern regarding our work, Carters Pressure Washing should be notified immediately.
Concrete:
The appearance of concrete depends on a number of factors most linked to when the concrete was initially poured and cured. When concrete with dirt, mold, mildew, algae and other pollutants and stains is cleaned, the concrete will then reveal any and all imperfections that the pollutants and stains have covered up. The customer understands that not all concrete will look the same even on the same driveway, patio, pathway, or concrete slab.
Garage Doors
Due to the nature of the cleaning process, water may enter underneath garage doors. Carters Pressure Washing is not responsible for damage to any items stored behind the garage door. It is the property owners responsibility to move any valuable items before cleaning.
Water supply:
To be able to clean we need access to an outdoor tap. We can on occasions use a kitchen tap providing we are able to secure a connection. Carters Pressure Washing accepts NO responsibility for water leakage when an indoor taps used. If access to an outdoor tap requires the hose to run through the property. Carters Pressure Washing accepts NO responsibility for potential water damage within the house. As the owner you take the liability upon yourself in the event of a leak.
If permission is given to Carters Pressure Washing to use a tap, Carters Pressure Washing is not liable for any part of the customers water bill, this is the property owners responsibility. No compensation will be given.
Content Release and Use:
Client agrees to allow Carters Pressure Washing to utilize any photos, videos, reviews, or descriptions of the property in the context of advertising for the company.
Carters Pressure Washing will not photograph any persons, only property and cleaning processes. The company will use these photos, videos, or descriptions without any compensation to the Client.
The media will be solely used for advertising and training purposes. The Client agrees not to seek legal proceedings regarding the use of the above media. We will not include sensitive information such as addresses or names.
Windows
Windows may become water spotted as a result of our services. Window cleaning is NOT included. We do however rinse windows at the end of the job to remove any dirt that may have splashed onto them.
Stains:
Some stains cannot be removed by pressure washing. Tree sap, artillery fungus, splatters from stains and paints are examples of materials that cannot be removed by conventional means. We make every attempt to point these areas out to the customer when quoting the project. Sometimes these stains cannot be removed at all and sometimes stains can not be seen until we have removed the dirt that has been covering them.
Damage
Pressure washing can remove any loose or weakened pointing, grout or surface layer. When pressure washing near buildings any loose or flaking paint can easily be blown off of walls. Although every measure is taken to reduce the risk of these events occurring, Carters Pressure Washing will accept no responsibility if these events occur. Pressure washing can reveal pre-existing damage to the surfaces that are being cleaned. The company accepts no responsibility for pre-existing damage that may be revealed during pressure washing or at any time after the pressure washing is complete. Carters Pressure Washing shall only be obligated under this Contract for structural damages which are a direct result of operator error, gross negligence, or wilful misconduct. Damages must be discovered and reported within 2 calendar days of said completion. Upon receipt of written notice, The Company shall be allowed 30 calendar days from date of receipt for the purpose of inspecting the premises. Carters Pressure Washing shall have sole option of repairing or contracting repair work to correcting any structural damages that are a direct result of the Company. It is agreed that the company’s liability will not exceed the cost of the service. If water intrusion occurs, the company will not be held responsible. We make every effort to prevent this but due to unavoidable issues such as bad seals around windows and doors and cracks in concrete foundations this can be unavoidable. The home owner must notify the company if there are any surfaces on or near the property that cannot have any form of our cleaning solution on them. If we are failed to be notified of this, the company is not responsible for any ill effect on any surfaces. In most cases we are happy to help with removing items such as furniture, plant pots, ornaments from the area to be cleaned, We try our best to be as careful as possible ,Carters Pressure Washing will not be liable for any damage caused by moving any of the customers items.
Payments:
Unless agreed otherwise, all invoices are due within 7 days of the invoice date. We will exercise our statutory right to claim interest (at 8% over the Bank of England base rate) and compensation for debt recovery costs under the Late Payment legislation if we are not paid according to our agreed terms. A cancellation fee will be assessed if client cancels service without 24-hour notice, or if the company arrives and cannot wash due to being unable to access water or the areas needing to be cleaned. This would be 10% of the total job amount.
Courtesy:
While Carters Pressure Washing is on location and performing work on your property, you are responsible for keeping all children and pets, as well as other individuals away from the work area. Children and pets must be kept off work surface for at least 24 hours after our work is completed. This is for your safety as well as our own.
Scheduling:
Scheduling in a business which productivity relies upon the weather can be difficult. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum, however, circumstances that are beyond our control may affect your project start and completion dates. You will be notified of any changes.
We reserve the right to change or add new terms and conditions at any time without notice given.